one provider, less hassles

It’s our recommendation that Website, Hosting, Emails and Domain services should all be handled by the one place.

If they are not, here are some potential issues to be aware of:

If your domain provider updates settings related to your domain and doesn’t inform you (or us) your emails may stop working:

    • Solution: Contact your provider to ask what the SPF record should accept, and ensure that if they make any changes, they must inform you. Then if/when they do inform you of changes, you must pass that information on to us. Otherwise your emails may stop working.

Emails from the website’s contact form may be rejected by your provider and may not come through to your inbox:

    • Solution if your website hosting is with us, but domain and/or email hosting are elsewhere:
      • Contact your provider to ask that they update the SPF records to accept:“include:gravit.com.au”
    • Solution if your website hosting and domain are with us, but your emails are elsewhere:
      • Contact your provider to ask what the SPF record needs to accept.
    • Solution if you have Office 365
      • Contact the Office 365 administrator to check the Office 365 spam filter (different to the junk box)

Having everything in one place means, if there is an issue, the buck stops here! 

If there is an issue related to your website, emails, or SSL, having multiple providers will delay the solving of such issues. As it can be unclear what the issue is especially if different services are with different providers.

Who is our wholesaler?

In the interests of full transparency, our wholesaler is GravIT. Your website and emails will be hosted in their Melbourne-Based data centre, your websites will be served with the best possible speed and have the best possible uptime. They don’t rent 3rd party infrastructure, they own and maintain it themselves. You can be confident in receiving high quality service. At Evolution we will never on-sell inferior services, nor do we receive affiliate commissions.

They are a Geelong based company with 24/7 support the team at Evolution have full access to all settings via our own console so we have the ability to solve issues for you, which would not be the case if you hosted elsewhere, you would be responsible for providing access credentials and any communication if/when an issues arises.

After hours: Website, hosting or email related issues:

If you experience technical difficulties outside business hours please phone 03 5222 3328 and leave a message. This is a monitored voicemail box. We are notified immediately if a message is received. The after hours on duty technician, will contact you.

 

03 5222 3328
give us a call to talk about taking your business to the next level.
or, send us an email to organise a meeting and discuss your next step.